Privacy policy

1. Who we are

Revvox is run by its founders. In this policy, “we” and “Revvox” mean them. You can reach us at hello@revvox.io.

2. Two very different sets of data

This is the most important thing on the page, so it comes first.

Revvox handles two kinds of personal information, and our responsibilities are not the same for both:

• Information about our own customers — the businesses and agencies who buy Revvox. We decide how that is used, so we are the controller of it.
• Information about the people our customers’ ads generate — someone who fills in a quote form and then gets a call. Our customer decides that those people are contacted and what is asked. We act on their instructions, so for that data we are a processor and they are the controller.

If Revvox called you and you want your information removed, the business whose name was given at the start of that call is the one who holds it. We will help you reach them, and we will act on their instruction — see section 5.

3. If you just visit this website

We collect very little. The page loads a web font from Google Fonts, which means Google receives your IP address as part of that request. We do not run advertising trackers on this site.

The site loads Google Tag Manager, a Google service, which receives your IP address and the pages you visit. Our own code sends it four events and nothing else: call_requested when you ask the agent to call you (with the use case you picked and the part of the page you asked from, never your phone number), pilot_clicked when you click to start a pilot, pricing_viewed (defined for pricing views, not sent today), and plan_clicked when you pick a plan (with the plan and the price region shown).

If you fill in the pilot form, it opens your own email client with the details filled in. Nothing is submitted to us until you press send in your own email program.

4. If you are a Revvox customer

We collect what we need to run your account and bill you:

• Name, work email, phone number and company
• Which ad accounts you connected, and the access tokens for them
• Billing details, handled by our payment provider — we do not store full card numbers
• A record of logins, exports and setting changes, so you can see who did what

We use this to provide the service, to take payment, to give you support, and to tell you about things that affect your account. Where the law requires a legal basis, ours is performance of our contract with you and our legitimate interest in running and securing the service.

5. If Revvox called you

You are reading this because a business used Revvox to phone you after you asked them for a quote.

That business, not Revvox, decides how your information is used. We hold it on their behalf. What we hold is: the details you gave on their form, the phone number that was dialled, a recording and written transcript of the call if recording was on, the answers you gave, and the record of when you were called and what happened.

To have your information corrected or deleted, contact the business named at the start of the call. If you cannot reach them, email us at hello@revvox.io with the phone number that was called and we will identify the business and pass your request on.

You can stop calls at any time by saying so on a call. That is recorded immediately and applies to every future call from that business through Revvox.

6. Call recordings and transcripts

Calls may be recorded. Where a recording is made, the caller says so in the opening line, along with the name of the business it is calling for and the fact that it is an automated caller.

Some US states require every person on a call to agree to being recorded. Where that applies, the caller gives an explicit recording notice, and our customers can switch recording off entirely for a given account. TO CONFIRM with counsel: the exact wording of the recording notice and the list of states it is triggered in.

7. What we do not do with your calls

• We do not use customer call recordings or transcripts to train or fine-tune any model, ours or a third party’s.
• We do not pool one customer’s data with another’s.
• We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Conversations are sent to a speech and language supplier in order to conduct the call. Those suppliers are contractually barred from training on the content. TO CONFIRM: name the suppliers and cite the clause in each agreement.

8. Who else touches the data

The current list is kept up to date here and in our data processing terms. We will tell customers before we add a new supplier that handles personal information.

9. How long we keep things

10. Your rights

Depending on where you live, you may have the right to ask for a copy of your information, to have it corrected or deleted, to object to how it is used, and not to be discriminated against for asking.

If you are a Revvox customer, email us and we will action it. If you were called by a business using Revvox, see section 5 — the request goes to that business, and we will help you get it there.

We do not charge for this and we will not make you create an account to ask. TO CONFIRM with counsel: response deadlines and any state-specific wording (for example California, Colorado, Virginia) that must appear here.

11. Where the data lives

Our systems run in TO CONFIRM: region. If information is moved to another country we use the safeguards the law requires for that transfer.

12. Cookies

This website sets no advertising cookies. Google Tag Manager, described in section 3, may set analytics cookies. The product itself uses a small number of strictly necessary cookies to keep you signed in. TO CONFIRM: with Google Tag Manager loading, counsel to confirm whether a consent banner is required.

13. Changes

If we change something that matters, we will change the date at the top and tell customers by email before it takes effect.

14. Contact

Email hello@revvox.io, or write to TO CONFIRM: postal address.