Terms of service

1. The agreement

These terms are between Revvox (“we”) and the business that signs up (“you”). By using the service you accept them. If you are agreeing on behalf of a company, you confirm you are allowed to.

2. What the service does

Revvox takes leads from the ad platforms and forms you connect, telephones those people using an automated caller, asks the qualifying questions you configure, scores the answers against rules you set, saves the callback time the person asks for, sends every outcome to your CRM and, on plans that include it, reports qualified outcomes to the advertising platforms you have connected.

3. Accounts and access

You are responsible for who you give access to and for what they do. Tell us promptly if you think an account has been compromised. You will keep your contact details current, because that is how we reach you about outages, billing and changes to these terms.

4. Who is making the call

This section matters more than any other, so read it properly.

You are the caller. Calls placed through Revvox are made on your behalf, or on behalf of your client, using a phone number registered to that business and identifying that business at the start of the call. Revvox provides the technology that executes the call under your instruction. That is the same position as any dialler, any calling service and any person you hire to make calls.

The legal exposure for a call sits with the party the call is made for. If you are an agency calling for a client, you and your client should agree in writing between yourselves which of you carries that. We are not a party to that arrangement.

What we provide, so that exposure is manageable: permission stored with its source, its date and time and the exact wording the person agreed to; suppression-list checks before every dial; calling-hour limits enforced in the called person’s own time zone; immediate honouring of opt-outs; and a written record of every blocked call and the reason it was blocked, which you can export.

We are not your lawyer and this is not legal advice. Have qualified counsel review your calling programme before you start it.

5. What you are responsible for

• Having a lawful basis to contact every person whose details you send us, and being able to evidence it
• The accuracy of the qualifying questions, scoring rules and scripts you configure
• Making sure your own clients know that an automated caller will be phoning their leads
• Anything your staff do with the recordings, transcripts and contact details the service produces
• Complying with the rules of the advertising platforms and phone networks you connect

6. What you must not do

Uploaded lists. Campaigns to your own customers or applicants from an uploaded list. No other list use is allowed. You must not:

• Upload lists of people who did not ask to be contacted, including bought or scraped lists
• Use the service for anything unlawful, or for a product or offer that is
• Configure the caller to claim it is a human, or to hide which business it is calling for
• Turn off, evade or work around the permission, do-not-call or calling-hour checks
• Resell the service other than through an agency account we have agreed to

We may suspend an account immediately where we reasonably believe one of these is happening, and we will tell you why.

7. Fees, allowances and overage

Plan prices are shown on our pricing page and are billed monthly in advance. Each plan includes a stated number of leads and a stated allowance of agent-minutes. Usage beyond the allowance is charged at the rates printed on your order form.

You can see usage against allowance in the product every day, and we will tell you before you cross it rather than after. There is no unlimited calling plan. Fees exclude tax. Late payment may lead to suspension after we have told you.

8. Pilot terms

If you join a pilot: a one-time fee of ₹24,999 for your first 250 leads, valid for 45 days. The pilot fee is credited in full to any plan you buy within 14 days of the pilot readout.

You keep the recordings, transcripts and reporting produced during the pilot whether or not you continue.

9. What we do not promise

We do not guarantee sales, appointments, answer rates or a return on your advertising spend. We do not control your offer, your pricing, your salespeople or your market. Any supplier who guarantees those numbers is quoting you a number they cannot pay.

We do not guarantee that a phone number will never be labelled as spam by a phone network. We manage for it — registered numbers, volume limits per number, monitoring and rotation — but the networks make that call, not us.

10. Data

Your leads, recordings, transcripts and scores are yours. We process them to run the service and for nothing else. We do not train models on your calls and we do not pool your data with another customer’s.

You can export everything at any time, including on the day you leave. Our privacy policy explains what is held and for how long, and our data processing terms apply where we handle personal information on your behalf.

11. Ownership

We own the software and everything in it. You own your data and your configuration. You give us only the permission we need to run the service for you. If you send us feedback we may act on it without owing you anything for it.

12. Availability and support

We aim to keep the service running and will give notice of planned maintenance where we can. TO CONFIRM: whether you are committing to a specific uptime figure and support response time, and on which plans. Do not publish a number you cannot measure.

13. Liability

Nothing here limits liability that cannot lawfully be limited. Subject to that, neither party is liable for indirect or consequential loss, or for lost profits or lost business, and our total liability in any twelve-month period is limited to the fees you paid us in that period. TO CONFIRM with counsel: whether a carve-out is appropriate for breaches of the calling rules in section 4, and whether any indemnity is being offered.

14. Ending the agreement

You can cancel at any time, effective at the end of the month you have paid for. We can end the agreement if you materially breach these terms and do not fix it within TO CONFIRM days of us telling you. On termination you can export your data for TO CONFIRM days, after which we delete it.

15. Governing law

These terms are governed by the laws of TO CONFIRM: jurisdiction, and the courts of TO CONFIRM have exclusive jurisdiction.